When the order is delivered to the associate courier company  or other associate courier company of your choice, you will receive a new e-mail with an identification code so that you can monitor the delivery status of your order, until it arrives to the delivery address indicated on your order.

• Delivery timeline

Orders are due to arrive within 7 working days after the processing procedure is complete and are ready to be delivered- this is valid only for shipments within the country of Greece. It is noted that in the above mentioned delivery timelines, the time required for the process of the order, which equals to two (2) working days at least, is not included. Some orders, shall require, but shall not be limited to, a larger amount of time than two days for the process of the order, in case of lack of directly available stock for special orders and custom-made orders (orders placed in consultation with the company). We will inform you via e-mail regarding the time that your order is delivered to courier company.
In the delivery timelines Saturdays, Sundays, or any public holidays are not included. In any case the legal timeline is within 30 days after the conclusion of the contract.
The timelines above are not valid in case of extreme weather conditions or strikes and any case of force majeure possibly affecting the delivery timelines.
In case you prefer any other courier company of your choice which is not our associate, the shipment costs are your responsibility independently of place/time of delivery. In this case ribasglasseshop.gr shall not be held responsible for any delay regarding the delivery of your products.

• Delivery delay

Our company makes reasonable efforts to appropriately deliver your products in a timely manner, but your order may be delayed in case:

1. Your product requires a special or time-consuming process
2. The product that you have ordered is no longer available or out of stock.
3. Of force majeure-for instance extreme weather conditions, strikes or any other occurrence beyond our control- which may affect the transportation or delivery of your order.

In such cases-as described above-we will contact you to ask you if you want your order to be delivered without the unavailable/delayed product, or to offer an alternative, or to inform you regarding the delivery timeline. In case you are not satisfied with our offer, you have the right to cancel your order partially or totally and receive a refund of any amount of money paid.

In case of delay you can call us 2392063704 every working day, Monday to Friday from 9:00 to 16:00 local time in Greece, or by e-mail at [email protected] and you will be informed regarding the reason of the delay, while being able to withdraw from your order partially or totally.