CANCELLING / MODIFYING AN ORDER

Orders of products may be cancelled for the following reasons:

• Before completing your order
  Before placing your order, you have the right to go ‘back’ and remove products you do not wish to purchase from your basket by clicking on the corresponding box.

• After completing your order but before receiving the products.
  You reserve the right to cancel your order after it is complete in case the delivery of the ordered products is delayed. Cancelling your order is governed by the withdrawal provisions. Any denial to receive your products during the delivery process, equals withdrawal, for which you will have to let us know through a written notification, according to the procedure described below.

• After receiving the product.
  After receiving the product, the order can be cancelled using the Withdrawal right.
  Furthermore your order can be cancelled after receiving the products or due to replacement reasons.
  You can cancel your order  in case you receive a faulty product, wrong product or if it hasn’t been delivered because it has been lost.

WITHDRAWAL

Withdrawal right requirements

When you want to return the product you have bought from our e-shop and receive a refund, you have the right to withdraw from the purchase you have made through our e-shop within fourteen (14) days, without mentioning the reasons or giving any explanations. (Withdrawal without explanation).
The above mentioned timeline of fourteen (14) days for the withdrawal right, starts from the day after you or the person you have chosen to receive your products, actually receive the products you have bought. In case you have ordered more than one products with one order and they are separately delivered, the timeline for the withdrawal right according to the above, begins from the day after you or the person you have chosen to receive your products, actually receive the last product.

Exercising the right of withdrawal

In order to exercise the right of withdrawal of the article above, you have to inform us of your decision to withdraw from this contract by an unequivocal written statement (e.g. a letter sent by post, fax or e-mail sent to the contact information of saltandpepperjeans.co  below) before the withdrawal period has expired or fill in the attached MODEL WITHDRAWAL FORM (found at the end of the text) and send it (print or attach it) according to the above. Use of the attached form is not necessary, but you must communicate your withdrawal statement in written form.

Consumer’s obligations during the withdrawal

In order to meet the withdrawal timeline you have to send your statement-concerning the exercise of your right of withdrawal-to us before the withdrawal period has expired (before the fourteenth day from the day after you received your product). It is expressly agreed that your statement regarding the withdrawal right is considered to have been received by us, the next working day from the day the Withdrawal Statement was sent to us.

In case you exercise the withdrawal right according to the above, you must return the product-from the purchase of which you withdraw-directly to the address written below, without unjustified delay and within fourteen (14) days from the day we received the withdrawal statement. The timeline is considered to be met if you return the product(s) before the end of the 14 day period.

The cost of the return shall be paid by you and the product has to be sent only with a Courier company of your choice.

The consumer is responsible for any damage caused by the use of the product-except the necessary check of the characteristics and function of a product. In case of withdrawal and return of the product, our Company will examine the product to make sure that the product has not been damaged, it doesn’t carry additional scents, it is not dirty, it has not been used and worn outdoors and the guarantee seal remains intact, before the refund takes place.

Responsibilities of the Company

If you withdraw from a purchase according to the above, you will be fully refunded including the delivery cost (except additional cost resulting from your choice to use other ways of delivery than the cheapest that we provide) subject to the information explicitly provided below.   

The refund usually takes place immediately, in any case the refund will be completed within fourteen (14) days from the day saltandpepperjeans.co receive the product returned according to the above.

The refund takes place by bank transfer to the account indicated by you to saltandpepperjeans.co during the withdrawal. Under no circumstances is this kind of refund additionally charged.

Return of products

We reserve the right to delay the refund until we receive the returned product- from the purchase of which you withdraw- in the same condition, as you received it.

In case of withdrawal according to the above, it is specified that you are obliged to return products bought on a discount resulting from the purchase of the product-from which you withdraw. Otherwise the withdrawal shall be deemed not to have been performed; hence we shall not be responsible for anything.

You acknowledge and consent that you are responsible for any damage of the product you return. This damage results from the use of the product-except the necessary check of the characteristics and function of the product.

It is clarified, however that in order to get a refund in case of withdrawal, the product must be in a perfect condition-like it was when you received it- without damage and it must be whole, in the original packaging and all relevant documents including any receipts must be included.

Ribasglasseshop.gr does NOT receive returned products which  are dirty, damaged and give us the impression that they have been used-beyond the necessary check of the fitting. Under no circumstances should the guarantee seal be removed.

In addition to the returned product, all the documents which you received through the delivery-and necessarily the receipt- must be returned, otherwise saltandpepperjeans.co does not receive the returned product, since you agree that the withdrawal right is not legitimate according to these terms and conditions. When such cases occur, you are charged for the returned products and withdrawal shall be deemed not to have been performed.

Replacement of products

You reserve the right to return the product that you have received within 30 days and ask for a replacement of other size or other product. Product return aiming to replacement is not a withdrawal therefore it is not subject to article 5.

For returns of products that are replaced you are charged with shipping costs. 

It is expressly agreed that the replacement of the product takes place after the product is returned to our Company in the same perfect condition as you received it. Our Company does not replace products which carry scents, are dirty, damaged or when necessary documents are missing or labels are damaged. In this case we do not receive them, they are returned to you and you are obliged to pay for the shipping costs.

Liability of the supplier regarding faulty products, products that are not as described or loss of a product.

Ribasglasseshop.gr shall be responsible according to law. Especially in case of faulty product you can: a) ask for repair without charges, unless it is impossible or requires a great amount of money.  b) Ask for replacement or (c) withdraw according to the procedure above.

You will have to exercise the rights described above within (30) thirty days from the day after you received your product. In any case you have to return the product to us within this timeline. In any case the necessary legal documents and receipts must be returned with the product.

The obligations of our Company described above stop in case the defect is caused by force majeure, or by you, or the product returned carries scents, is dirty, damaged and gives an impression that it has been used-beyond the necessary check to ensure that it is appropriate.

In case of loss of the product, you reserve the right to withdraw from the purchase and receive a refund of the money spent for your order. In this case you have to follow the withdrawal procedure.

In case your order is wrong (wrong product, price etc.) you have to inform us as soon as possible at: [email protected] via e-mail, or call us at (+30)2392063704, Monday to Friday from 9.00 to 16.00 (time in the region of Greece)

For your own convenience and to make things easier for our Company in case of faulty product or wrong order we kindly ask you to send a picture of the product and the necessary documents to our e-mail.

We additionally inform you that the product(s) are at the company’s risk until you or a person identified by you to take possession of the product(s), receive the product(s). When you choose a company-which is not one of the companies we suggest-to transport the purchased product(s), you become responsible for the loss or damage of the products from the moment the products are delivered to the company, without prejudice to the rights of the consumer.

The manufacturer of each product you buy is responsible for any damage resulting from defects of the product, or products that are not as described, according to article 534 of the Civil Code. Every agreement to restrict or exempt the manufacturer from these responsibilities is invalid. If you have purchased a product from us and you are not sure regarding the manufacturer’s information, please contact us.

FINAL TERMS

These Final Terms are the final and only terms into force regarding Service provision from Company to the User and they cancel any previously occurring contracts and arrangements both spoken and written between the Company and the User regarding the use of the Service.

WITHDRAWAL

Under no circumstances should any delay, negligence or tolerance-regarding the ensuring of the compliance enforcement- be taken as withdrawal, neither does it damage any rights of the Company. If any of these provisions shall be judged invalid by any competent court or authority, the remaining provisions remain valid.

 
INVALID PROVISIONS

In case any part of these provisions is judged invalid, the rest of the provisions remain valid-these General Terms apply without the invalid part. The Company will try to replace every invalid provision, with a new valid provision resulting, as equivalently as possible, to the replaced provision.

LAW APPLICABLE- JURISDICTION

Every dispute between the contracting parties regarding the application, meaning or validity of the terms of the contract, the rights and obligations of the contracting parties or a tort/delict, is interpreted in accordance with the Greek laws and within the exclusive jurisdiction of the competent courts in Thessaloniki. The parties are hereby subject to the jurisdiction of the competent courts in Thessaloniki voluntarily.

Alternatively, the solution of extra-judicial compromise via the European Institute for Conflict Resolution is suggested.

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MODEL WITHDRAWAL FORM

(Article 4, Law 2251/1994)

To: The Greek Sole Proprietorship called ‘SAMARA I. NIKOLETA’ legally represented and based in the city of Nea Kerasia, Greece, region of Nea Mihaniona. Postal code: 57004. (VAT Identification Number: 131115153 / Kalamaria Financial Service of Thessaloniki). E-mail: [email protected]. E-shop hotline: 2392063704 (www.ribasglasseshop.gr)

      Full Name: ………………………………………………………………………………..

      Address: ……………………………………………………………………………………

      Postal Code: ………………………………………………………………………………

      City: …………………………………………………………………………………………..

      Telephone: …………………………………………………………………………………

      Fax: …………………………………………………………………………………………….

      E-mail: …………………………………………………………………………………………

I hereby inform of my withdrawal from the contract of sale number …………………../.…/…./202.... regarding the following product(s) without mentioning the reasons or giving any explanations.

…………………………………………………………………………………………………………………………………………………………………………………………………………………………

I declare that:

-I perform the withdrawal right without mentioning the reasons or giving any explanations and return the products within fourteen (14) days, from the day I received them.

     -The products and their packaging remain intact-in as new           condition-they have not been unpacked, used or damaged.

      Date: …….../ …….…/ 202…...

I request a refund to my bank account ……………………………………….......………………………………………....................... of the bank ……………………………………….......…………………………………….... .

I submit a refund request according to the General Terms of Use.

Full name of the consumer requesting the withdrawal

……………………………………….......………………………………………..................

(Signature)

*signed only if the document is communicated on paper.